
By simroot
THURSDAY
10
The Accidental Learning Manager
1-2:30PM
SEPTEMBER
2026
Thursday, September 10, 2026
1:00 PM - 2:30 PM
EDT
Virtual Event
Attendees
0
Keith is joined by Jordy Bagwell, Instructional Designer at Empath, for a conversation about memorization, job aids, and what technicians actually need in order to perform a skill well. We'll look at when it is important to remember the details, when it is better to rely on a checklist or reference tool, and how research on multiplication tables and highly skilled checklist use can help MSP leaders think differently about training.