Full-time

L1 Helpdesk Engineer

Remote · Full-time

Posted Sep 7, 2026 by MSP Jobs

We’re hiring an L1 Helpdesk Engineer to join the Worksent team . What you’ll be doing: • Provide IT helpdesk support through calls, chat, and tickets • Troubleshoot user issues remotely • Maintain accurate ticket updates and follow-ups What we’re looking for: • 1 to 2 years of relevant experience • Strong communication skills • Good knowledge of Windows and macOS • Microsoft 365 experience, including Outlook, Word, Excel, OneDrive, and SharePoint • Basic knowledge of IT infrastructure, including AD, VPN, servers, and DNS • International voice support experience is preferred 📩 Apply: careers@worksent . com Please share this with anyone in your network who may be a good fit.