MSP Success Podcast

Mar 11, 2026

My First Million Podcast Ep 21 | Navigating the Hard Lessons While Building a Thriving MSP

In this episode, we sit down with Oscar Diaz, founder of Tecbound Technology, to discuss how an immigrant from Venezuela, with a background in enterprise IT built, a thriving MSP in Calgary from scratch in a new country. Diaz shares the hard lessons, such as figuring out when to say no to certain clients or even whole niches, and what it took for Tecbound to cross the million-dollar mark in just one year. Get a free 60-minute marketing strategy session and discover proven IT marketing strategies that deliver results. We’ll walk you through a tested roadmap and actionable strategies to grow you

Feb 11, 2026

My First Million Podcast Ep 20 | Scaling from Consulting Firm to a $1M MSP

In this episode of My First Million, host Allison Felber talks with Erica Martinez-Rose and Matt Rose, founders of Tech Rage IT, about their journey from a single consulting contract to building a seven-figure managed services business. They share how they bootstrapped their growth, transitioned into the MSP model, and crossed the $1M revenue mark while balancing family life and the realities of entrepreneurship. Along the way, they discuss hard-earned lessons around pricing, client selection, hiring, and letting go of doing everything themselves, offering honest insight and encouragement for

Nov 18, 2025

From Startup to $240M Powerhouse: Rashaad Bajwa Shares How to Scale an MSP

What does it really take to scale an MSP into a $240M powerhouse? In this episode, Rashaad Bajwa — Executive Chairman and Founder of Integris — reveals the raw truth behind building one of the largest managed service providers in North America. From humble beginnings in 1997 to a national brand with dozens of acquisitions, Bajwa’s story is a masterclass in leadership, humility, and disciplined growth. He shares the mindset shifts that turned a “lifestyle business” into a high-performance machine — and the hard lessons every MSP owner needs to hear before they hit the ceiling. You’ll learn: • W

Nov 11, 2025

My First Million Podcast Ep. 19 - Building A Profitable IT Business & Extreme Ownership With Doug Bates

What does it really take to build an MSP from scratch in the middle of a recession — with no technical background, two kids watching, and absolutely no Plan B? In this candid and energizing episode of My First Million, Doug Bates shares the unlikely origin story behind CMIT Solutions of the Atlanta Southern Crescent. Doug didn’t come up through the help desk. He didn’t code. He didn’t “start fixing computers for friends and realize it could be a business.” In fact, his degree was in business and speech communication, and he once worked for LEGO. Yes — actual LEGO. But when corporate life deman

Oct 31, 2025

My First Million Podcast Ep 18 | How Nathan Whittacre Grew Stimulus Technologies To $1 Million And Beyond

If you think your first salesperson will “handle it” while you retreat to the server room, think again. Nathan Whittacre, Founder & CEO of Stimulus Technologies, breaks down how he went from a garage PC shop to a $12M, 70-person, six-location MSP/ISP—without losing his sanity (or his hair 😅). We cover the real levers that move revenue: founder-led sales discipline, ruthless focus on repeatable process, and when acquisitions are rocket fuel vs. a dumpster fire. Nathan also shares how building an ISP arm (fixed wireless + fiber) and landing multi-million-dollar federal grants unlocked outsized

Oct 31, 2025

From Physician Basements to PE Backing: How Nick Recker Scaled His MSP with End-Market Expertise

In this episode, we sit down with Nick Recker, founder and CEO of Blue Alliance, an $80 million MSP investment group with operations in over 45 states. After starting his first MSP, Path Forward IT, in 2002 serving physician entrepreneurs, Recker went on to build multiple successful healthcare-focused companies before launching Blue Alliance in 2020. His mission—help MSP owners grow without losing their culture, autonomy, or sense of purpose. Get a free 60-minute marketing strategy session and discover proven IT marketing strategies that deliver results. We’ll walk you through a tested roadmap

Oct 13, 2025

News Roundup Episode 19: Kaseya’s AI Workforce, CyberFOX DNS Filtering & RSA Threat Data

AI is stepping out of fiction and into reality — and MSPs are right in the middle of it. This week’s episode dives into the biggest stories reshaping the channel, from automation and agentic AI to next-gen cybersecurity tools: Kaseya acquires INKY and unveils its AI-powered Digital WorkforceCyberFOX launches AI-driven DNS filteringWatchGuard rolls out next-gen Firebox rackmount appliancesBarracuda debuts new financial services and threat intel resourcesOpenText & 1Password expand AI security integrationsRSA shares alarming new identity threat dataGet the insights that matter most for MSPs look

Oct 7, 2025

Scaling to $140M: Bruce Gibbs’ Blueprint for MSP Growth

In this episode of the Titans of Scale Podcast, Robin Robins sits down with Bruce Gibbs, Founder & President of GFI Digital, to unpack how he grew his company from just four employees and $1M in revenue to over 410 employees, $140M+ total revenue, and a $40M MSP division. Bruce shares the hard-earned lessons of building one of the most successful privately held copier and MSP companies in the country, including: How he transitioned from copiers and printers into managed servicesWhy cold calling still works (and how 60 sales reps keep growth steady)His approach to hiring, developing, and retain

Oct 6, 2025

News Roundup Episode 18: Awareness Training, AI Threats, and Big MSP Moves

This week’s roundup is packed with cybersecurity news and industry moves every MSP needs to know. We cover: ESET’s free immersive cybersecurity awareness trainingSophos launching new advisory and penetration testing servicesHuntress partnering with Sherweb to expand distributionIT Nation PitchIT finalists revealedASCII Group announcing 2026 conference datesA major four-MSP merger in CaliforniaExecutive shakeups at Microsoft, Pax8, Simpro, and moreInfoblox’s alarming threat landscape findings on AI-driven attacksCybersecurity isn’t just a once-a-year theme—it’s an everyday priority. Tune in to

Sep 30, 2025

News Roundup Episode 17: SASE, Marketplace Shake-Ups, and AI Readiness for MSPs

WatchGuard debuts FireCloud Total Access, Microsoft overhauls its Marketplace, and TeamViewer launches a global MSP partner program. We also cover NetBrain’s ACE+ program, JumpCloud’s new asset management tool, and survey results showing MSPs aren’t keeping up with AI demand. To get more business building hacks and growth tips, subscribe for FREE at www.MSPSuccess.com.

Sep 24, 2025

Inside Netrio’s Playbook: How Mark Clayman Is Building a National MSP Powerhouse

Robin Robins sits down with Mark Clayman to talk M&A, scaling MSPs, and building through channel partnerships. Mark shares how Netrio is uniting three MSPs under one brand, why the market isn’t as saturated as people think, and how AI is reshaping service delivery. Get a free 60-minute marketing strategy session and discover proven IT marketing strategies that deliver results. We’ll walk you through a tested roadmap and actionable strategies to grow your business. Head to www.ITmarketingplan.com and book your free session today! Join the thousands of MSPs who already rely on MSP Success to fue

Sep 22, 2025

News Roundup Episode 16: New Security Tools, Partner Programs, and Surging SMB Cyberattacks

This week’s channel roundup highlights the tools, programs, and threats shaping the MSP landscape. N-able introduces anomaly detection to strengthen backup security, Syncro expands into Microsoft 365 and Entra ID protection, and Proofpoint launches an AI solution to monitor human communications risks. We also look at new partner opportunities from Action1 and Nintex, plus a Guardz report revealing SMBs are facing nearly double the number of cyberattacks compared to last year—with credential theft and phishing topping the list. To get more business building hacks and growth tips, subscribe for

Sep 15, 2025

News Roundup Episode 15: Free RMM, Passwordless Authentication, and AI Standards

This week’s episode covers major channel updates, including a free RMM launch for MSPs, advances in passwordless security, new AI interoperability standards, fresh ransomware research in schools, and more stories shaping the MSP and IT ecosystem. To get more business building hacks and growth tips, subscribe for FREE at www.MSPSuccess.com.

Sep 10, 2025

From College Dropout to MSP Powerhouse: Peter Melby’s Trials, Triumphs, and Lessons in Leadership

From college dropout to CEO of a $375M MSP platform with 1,200+ employees. Peter Melby, CEO of New Charter Technologies, shares raw, battle-tested lessons on pricing, hiring, and fixing culture at scale—plus why “core values” fail without clear behavior agreements, psychological safety, and directed autonomy. We also dig into how New Charter integrates acquisitions for value (not vanity) and what MSPs must do now to win amid AI and commoditization. Get a free 60-minute marketing strategy session and discover proven IT marketing strategies that deliver results. We’ll walk you through a tested r

Sep 10, 2025

How Doug Childress Created a New Platform Model Out of an Industry Gap

What if you could earn 40% margins without building a NOC, SOC, or hiring staff? Doug Childress, CEO of TTGI & Clarity MSP, breaks down his partner-first model and AI tools powering the next wave of MSP growth. Get a free 60-minute marketing strategy session and discover proven IT marketing strategies that deliver results. We’ll walk you through a tested roadmap and actionable strategies to grow your business. Head to www.ITmarketingplan.com and book your free session today! Join the thousands of MSPs who already rely on MSP Success to fuel their business growth. Go to www.MSPSuccess.com and s

Sep 8, 2025

News Roundup Episode 14: AI-Powered Social Engineering, Veeam Launch, Blackpoint Partnership

This week’s channel news roundup covers the biggest product launches, partnerships, M&A, and leadership moves shaping the MSP landscape. From Veeam’s first-ever software appliance and Addigy’s SentinelOne-powered security suite, to Sophos’ integration with Taegis and Blackpoint Cyber teaming up with NinjaOne, here’s what you need to know to stay ahead. We’ll also break down: Evergreen’s Canadian expansion with three new MSP acquisitionsTD SYNNEX’s strategic AWS collaborationHigh-profile people moves across NinjaOne, Apptega, Liongard, KnowBe4, Netwrix, and moreNew research showing AI-driven so

Aug 18, 2025

News Roundup Episode 13: Compliance for Free, Zero Trust Firewalls & $74M in AI | 8.18.25

Thirty years after AOL dial-up defined connection, today’s channel is grappling with a new kind of “always on”—AI that thinks, learns, and acts. In this week’s roundup, we cover: ScalePad’s free compliance platform for MSPsSonicWall’s new firewalls with built-in Zero TrustTrend Micro’s agentic AI-powered SIEMAvePoint’s revamped, engagement-first partner programTitan’s $74M investment in an AI-enabled MSP rollupKey ransomware trends showing the rise of social engineering and data exfiltrationTune in for the biggest updates shaping MSPs, vendors, and the channel at large. To get more business bu

Aug 11, 2025

News Roundup Episode 12: Risk, Ransomware & Retiring a Major Event | 8.11.25

This week, GPT-5 hit the scene with advanced “vibe-coding” skills—just tell it what you want to build, and it writes the code, makes architecture decisions, and delivers the app. Impressive? Sure. But while AI grabs all the headlines, plenty of MSP-specific news flew under the radar. In this episode, we cover: New risk-prioritization tools from LiongardThreatLocker’s configuration risk dashboardWatchGuard’s next-gen Firebox tabletop firewallsLastPass tackling Shadow IT and Shadow AIConnectSecure’s MSP Boot Camp and professional services suiteMajor security partnerships from Sophos, Rubrik, Hal

Aug 6, 2025

My First Million: Navigating Bad-Fit Clients, Fine-Tuning Your Marketing, And Scaling Your MSP

Greg Brainerd, founder of Braintek, discusses the pivotal change that nearly doubled his revenue, the mindset shift that helped him hire his first technician, and how peer groups accelerated his growth. He also offers insights on sales, building a marketing engine from the ground up, and preparing for a profitable exit. Get a free 60-minute marketing strategy session and discover proven IT marketing strategies that deliver results. We’ll walk you through a tested roadmap and actionable strategies to grow your business. Head to www.ITmarketingplan.com and book your free session today! Join the

Aug 4, 2025

News Roundup Episode 11: MSP Mergers, Social Engineering Mayhem & AI Sales Tools to Watch | 8.4.25

In this episode of the News Roundup, we cover key updates MSPs need to know this week: Liongard releases HunterX for external threat scanningKnowBe4 integrates with Microsoft Edge for in-browser security coachingCyberFOX bundles Blackpoint Cyber’s MDR toolsSophos and Cynomi launch new partner programsCompassMSP and BlackPoint IT merge; Palo Alto Networks acquires CyberArkCavelo raises $5M to fuel channel-first growthSocial engineering attacks surge 1,450% — what MSPs need to knowKey takeaways from ChannelCon 2025Get the latest on tools, threats, M&A, and strategies impacting MSPs now. To get m