Reach writes the client emails you keep meaning to send, collects feedback on every ticket, and gives your clients a branded place to reach you. No integration, no client data, no setup weekend, and no plan to pick — reach is free.
Reach is free for every MSPMeet account. If you'd like to support the project, sponsoring from $5 a month is what keeps it independent, through GitHub or by card — it's a thank-you, not a requirement.
MSPMeet is built to make the MSP community stronger, and everything it runs on stays free, reach included. Sponsoring is optional — it's how you say thanks and what pays for the servers and keeps the whole thing independent, with no investors and nobody to answer to but the MSPs using it.
Early access means reach is built and working, but it is new and you would be among the first MSPs using it. Your feedback genuinely shapes what gets built next, and you should expect to find rough edges. We would far rather you told us about them than quietly left.
Everything below carries your branding, and none of it asks them to create an account.
Your logo and your contact details, on an address they bookmark once. Everything lives there. MSPMeet is never the brand they see. Putting the portal on your own domain is still being finished, so that part is coming rather than ready.
When Microsoft has a problem, they get a plain English status page with your note on it. When something useful ships in Microsoft 365, they get that too, without the admin jargon.
A password quiz, a choose your path phishing story, an inbox to triage. Sixty seconds each, interactive rather than a wall of text, and nothing about who took them is ever recorded.
They encrypt it in their own browser and the link dies after one read. No more credentials sitting in an inbox forever.
A new starter guide, a strong password generator, phishing report instructions for their exact email system, a seven point security self check, and an anonymous suggestion box.
They type in an email and you get told what turned up, so you can pass it on yourself. Nothing is shown to them directly, and nothing about them is kept once the check runs.
They fill in their own name and details and copy a clean, branded signature straight into Outlook or Gmail. Built in their browser, nothing stored, and it carries a quiet reminder that passwords never go by email.
When someone joins or leaves, whoever handles it fills in a short form and it lands with you as a ready-to-send request, access set up or shut off exactly the way you need it described, not guessed at.
A link showing exactly where an onboarding or migration has got to, including anything that is waiting on them. It answers the any update yet email before it gets sent.
Your side of it, all in one dashboard.
Microsoft 365 outage alerts within minutes and a weekly update digest, both arriving in your inbox as a finished draft you forward from your own address. Add a personal line if you want one.
One link in your closing template, or a ready-to-copy request the moment a project wraps up. You get a satisfaction score, a technician leaderboard, and per client trends that surface the account quietly drifting unhappy before it leaves.
NPS quarterly, a four category relationship survey, onboarding check ins at thirty days, and a QBR survey to send with the meeting invite. Each on a single use link so one client cannot skew it.
Clients earn points for feedback and ask you when they want something back. Nothing goes out without your approval, and every point is on a ledger you can audit.
The same project your client sees a plain status page for has a full board on your side. Multiple projects per client, columns for to do, in progress, and done, tasks with an assignee and a due date, and a comment thread for your own team. None of that ever reaches the client link.
The review prompt appears only after someone rates a ticket highly. Unhappy clients get a private follow up instead, and you get told.
A simple five column deal board for work you are quoting, reminders for vendor renewals, domain expiry, certificate and SPF or DMARC changes, optional breach monitoring, and now an uptime monitor that tells you when a client office actually loses internet, from a one line command you schedule on any machine there, not when they call to complain.
Branded email signatures, plain English policy cards, and print ready awareness posters. Generated in your browser, nothing stored, ready to hand over.
Anonymous client ratings, one per invitation, which roll up to your Find an MSP profile so the work you already do starts winning you new clients.
Everything works by pasting a link into templates you already send. ConnectWise, Autotask, HaloPSA, Syncro, or anything else that sends email.
No names, no email addresses, no ticket contents. A ticket reference is an opaque string to us. There is nothing about your clients for us to lose.
Every page a client opens carries your branding. The only trace of MSPMeet is a small line at the bottom.
Create your free account and reach is yours straight away, no plan to pick, no card needed. Sponsoring is there later if you want to support MSPMeet, whenever suits you.
Create your account