TubbTalk: Wired for Connection

Sep 26, 2025

[11] Wired for Connection: Equality, Diversity and Strong Leadership for Successful Modern MSPs

In this episode, Vera and Lenka are joined by Ben Spector. He’s Head of Solutions at Zomentum, he leads partnerships at inforcer, and he also co-chairs the GTIA UK and Ireland DEI interest group. He also has experience as a former MSP owner turned SaaS consultant. Ben is very passionate about building inclusive spaces in the tech industry and supporting underrepresented voices, especially through community-led initiatives. Ben shares what it means to be part of the MSP community, how he got into the industry and how his role has changed. He also shares his own take on DEI initiatives and why t

Sep 25, 2025

[10] Wired for Connection: How Positive Thinking Makes you a Better Leader

Hannah Lloyd is the Chief Revenue Officer at Enhanced.io. She’s worked with hundreds of MSPs to launch, sell and scale cybersecurity services. She knows exactly what makes go to market strategies succeed and where they tend to stall. Hannah has held several leadership roles and her impact has already been widely recognised. She was the youngest-ever GTIA Member of the Year, receiving the GTIA UK Advancing Women in Technology Spotlight award. Hannah tells Vera and Lenka how she got into the industry and shares two little-known facts about herself. She talks about the importance of loving what y

Sep 23, 2025

[9] Wired for Connection: Be Grateful, Make Human Connections & Avoid Burnout

In this episode, Lenka and Vera are joined by Amy Luby. She transforms service delivery with Agentic AI and is a GTM Strategist – Advisor. She helps MSPs scale smarter and vendors build channel engagement that converts with battle-tested strategy, operational clarity, and fearless execution. She’s spent her entire career in the MSP channel – as an MSP founder with a successful exit, a distribution leader building global NOC, Help Desk, and managed Services and a CRN Channel Chief. Amy has shaped the MSP channel itself. She's a community builder who's helped define what managed services look li

Sep 19, 2025

[8] Wired for Connection: Diversity, Leadership & Being a Strong Woman in Tech

In this episode, Vera and Lenka are joined by Olivia Donnell. She’s the Director of Channel Sales for EMEA at 1Password. She's built an incredible career driving growth, inclusion and collaboration in the channel space. And she's done it all while staying true to herself. She tells them how she got started in the industry and why women can succeed in tech roles. She shares the challenge of explaining to people new to the industry what it used to be like, and why we need to keep talking about diversity. Olivia shares how she’s dealt with challenges in her work but also what she loves about the

Sep 10, 2025

[7] Wired for Connection: Empathy and Sounding Boards: How to Deliver Partner Care

In this episode, Vera and Lenka are joined by Jessica Holmes. She’s the Senior Manager of Partner Care at ConnectWise. She leads a global team dedicated to turning complex partner challenges into solutions - and with nearly a decade in the MSP world, she knows what it takes to support people through the tough stuff and help them thrive. Her own career path took a big turn when a leader saw her potential and encouraged her to step into something new - a reminder of just how powerful it can be when someone believes in you. But Jessica’s story doesn’t stop at tech. She helps run a UK-registered d

Jul 20, 2025

[6] Wired for Connection: Empowering MSP Teams to Deliver Better Customer Services

In this episode of Wired for Connection, Lenka and Vera are joined by Michelle Coombs. With 25+ years of experience, Michelle specialises in transforming IT operations and service delivery for MSPs and internal IT teams. Her expertise combines business performance management, IT service management, and leadership development. She focuses on helping MSPs move from "in the business" to "on the business" thinking while addressing operational costs and customer satisfaction challenges. Her mission to eliminate "Wild West Service Desks" and create streamlined Service Control Centres demonstrates he

Jun 22, 2025

[5] Wired for Connection: How to Find the Human Connection in a Tech-Focused Space

In this episode, Vera and Lenka are joined by Melissa Hockenberry, owner of First Things First Training and Consulting. Melissa brings over thirty years of industry insight to her work. She’s spent two decades in the MSP space and an impressive eighteen plus years at Autotask and Datto. Melissa is passionate about helping MSPs strengthen relationships, retain customers, and unlock sustainable revenue, all while staying true to her values. Melissa shares a fun fact about herself and how she got into the tech industry. She explains why it’s important for her to create connections, what she did w

Jun 8, 2025

[4] Wired for Connection: Passion, Positivity and Finding Your People in the MSP Space

In this episode of Wired for Connection, Lenka and Vera are joined by Isobelle Coventry. She leads MA and Expansion Efforts at Evergreen Services Group acrossthe UK and Ireland, spending her time building relationship within the MSP community, helping business owners navigate what can be often a deeply personal transition. Her background in private equity gives her a sharp eye for business, but it's her people-first mindset that truly sets her apart. She's passionate about legacy and growth and finding the next great MSP partner. Isobelle shares a fun fact about herself, what she does and how

May 25, 2025

[3] Wired for Connection: Advice on Leadership and Equality from Andrew Wallace

In this interview, Lenka and Vera are joined by Andrew Wallace. He leads the team at Smileback, which is now part of ConnectWise. He’s an IT Nation Evolve facilitator and SME and helps drive the broader product management practice at ConnectWise. Andrew shares what he enjoys doing outside of work, how he fell into tech by accident and his journey in the tech industry, as well as how his studies in philosophy and journalism helped him to better understand customer needs. He talks openly about why you should be in the room where the conversation is happening and his experiences of being a privil

May 4, 2025

[2] Wired for Connection: Tips and Advice From a Trailblazing Woman in Tech

In this episode of Wired for Connection, Vera and Lenka talk to Amanda Stewart. She’s the managing director and CTO of Illuminate, an Edinburgh-based MSP with a big heart and even bigger mission. Amanda is also a trailblazer in encouraging young women into tech and she recently became chair of the Advancing Women in IT group of GTIA. Amanda shares her journey in the tech space and some of the early challenges she faced as a woman in IT. She discusses peer groups, the managers who inspired her and the ones who taught her what not to do. Lenka and Vera ask Amanda to share one challenge and one s

Mar 9, 2025

[1] Wired for Connection: Championing Minorities in Tech for Success

Welcome to episode one of Wired for Connection! This is a TubbTalk spinoff show, hosted by Operations Manager Lenka Koppova and Vera Tucci, the co-founder and CEO of T-Consulting, an MSP and COMIT. Vera is a passionate advocate for diversity, inclusion, and authentic leadership in the IT and MSP space. Inspired by a conversation she had with Lenka and Team Tubb’s Kareena Barat, Vera agreed to be the co-host of this new show. Wired for Connection isn't just a podcast; it's a mission. It creates a space for every perspective and voice in tech. And every guest can share their unfiltered and unapo